Booking Form & Conditions
RESERVATION AND DEPOSIT
Please complete and forward the Booking Form accompanied by a deposit of 10% of the total price to Wendy Wu Tours or your travel agent to arrive within 7 days of receiving your quotation. Wendy Wu Tours reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.
RECEIPT OF DEPOSIT
By sending a deposit the client agrees to be bound by the terms and conditions set forth in this brochure.
BALANCE OF PAYMENT
The final balance of the travel arrangements is due at Wendy Wu Tours no later than 60 days prior to the confirmed departure date as a confirmed by acceptance of the booking. Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking or cancellation at the discretion of the company. Wendy Wu Tours reserves the right to request a partial payment of the final balance more than 60 days prior to departure (e.g. airfare portion) in the event that airline tickets need to be issued by our office or by our operators overseas. Payments by credit cards will incur a fee.
Bookings made less than 60 days prior to departure may incur additional fees from a third party, including any applicable urgent visa processing fees, hotel or airline fees. Bookings made less than 30 days prior to departure are also subject to possible fees and must be paid in full immediately.
AMENDMENT & BOOKING FEES
Transferring between tours (within 60 days) – See ‘Cancellation by Customer’ for applicable fees and details.
Reissue of airline tickets From $100 per person (other fees may apply).
Once a booking is confirmed name transfers are not permitted as this will be regarded as a cancellation.
Amendments within 30 days of departure – fees may apply.
CANCELLATION BY CUSTOMER
All cancellations must be made in writing to Wendy Wu Tours and will be subject to the following cancellation charges from the date the written cancellation is received:
- More than 60 days prior to departure; loss of deposit plus any administration fees
- Between 59-50 days prior to departure; 25% of total cost
- Between 49-40 days prior to departure; 50% of total cost
- 39 days or less prior to departure; 100% of total cost
- Any ‘no show’; 100% of total cost
In the event of a cancellation any refunds will be less administration fees including visa, transfer fees, airline cancellation fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date. Please note that employees of any overseas company or staff of Wendy Wu Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters.
CANCELLATION BY WENDY WU TOURS
Wendy Wu Tours reserves the right to cancel or significantly vary an itinerary prior to your departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, in the event of which Wendy Wu Tours will refund all monies prior to departure except visa cost and any cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the itinerary after the commencement date. Any decision made in respect of services by independent operators to reroute or amend the itinerary due to any of the above or similar circumstances is at the discretion of the service provider and Wendy Wu Tours shall not be liable for any claim whatsoever arising from such events.
HOTEL DESCRIPTIONS, MAPS & PICTURES
Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Wendy Wu Tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
It is strongly recommended that all customers travelling with Wendy Wu Tours are adequately covered by insurance for the duration of their travel arrangements. Wendy Wu Tours cannot in anyway be made liable for any cost incurred by the customer on any holiday.
All customers are required to familiarise themselves with any health requirements specific to the countries being visited. Customers who are aged 70 years or over, or with a preexisting condition that affects their fitness to travel, or any medical dietary requirements may be required to complete a Medical Information Form and return this document to Wendy Wu Tours with their Booking Form. Please contact Wendy Wu Tours for further information. All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the daytoday requirements of the. Should any ailments either exist at the time of booking, or arise before their departure from Australia, the customer must inform Wendy Wu Tours of these by completing a Medical Information Form.
A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. Visa fees are not included in any prices but can be added. To process a visa, Wendy Wu Tours requires passports by no later than 60 days prior to departure. If passports are not received by Wendy Wu Tours 60 days prior to departure, the customer will be required to pay an urgent visa processing fee. Wendy Wu Tours does not process visa applications for bookings made less than 30 days prior to departure but customers are entitled to apply for their own visas. Unless otherwise requested your passport will be returned with final documentation approximately two weeks prior to your departure date. If the customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Wendy Wu Tours accepts no responsibility for any failure in this respect. Wendy Wu Tours does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Wendy Wu Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.
We recommend that you review information provided by the Australian Department of Foreign Affairs and Trade prior to making your booking by calling 1300 555 135 or by visiting their website www.dfat.gov.au for the latest information. We strongly recommend that you familiarise yourself with the latest Government Consular advice and information.
On our holidays, tipping is not compulsory (excluding Victoria Yangtze River Cruises), however is a firm and expected element of the tourism industry. China, Indochina and India are no exception and it is appreciated and normal for Local Guides and drivers to receive tips from tourists. Wendy Wu Tours recommends between 510 USD per person per day for both Local Guides and drivers, depending on how much you do with them. For all holidays including a Victoria Yangtze River Cruise, a compulsory tipping charge applies as indicated on each applicable holiday page. For all holidays including Sanctuary M.S Yangzi Explorer, The Jahan or The Jayavarman Mekong cruise, tipping is at the discretion of each passenger.
Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Wendy Wu Tours, its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customers own risk and at all times the customer must use their own discretion.
Wendy Wu Tours (herewith called the Company) acts as a coordinator for all persons taking these holidays in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.
Please note that seatbelts are not compulsory by law in China, Indochina and India and therefore the local people largely choose not to wear them. For this reason local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising for injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Wendy Wu Tours from all such claims.
PROCEDURES FOR LODGING COMPLAINTS OR CLAIMS
At Wendy Wu Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the Local Guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Wendy Wu Tours in Sydney (or email to email@example.com) within 30 days of the date of the completion of your Wendy Wu Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim. Our complaints handling policy is available on our website www.wendyscollection.com.au or upon request.
Airlines mentioned in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Wendy Wu Tours or as having any legal relationship with such a purchaser.
By providing email and postal addresses on the Booking Form you have agreed to receive correspondence from Wendy Wu Tours which may contain marketing, specials and promotional material.
Holiday itineraries and prices in this brochure are accurate at the time of printing and prices are based on exchange rates as at 19 July 2012. Once a customer has paid in full, the price of the holiday is guaranteed, subject to any tax changes or levies imposed by any government or their agencies or any airline. Prices are valid until 31 Dec 2013. Wendy Wu Tours reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.
LAW OF CONTRACT
This contract is governed by the laws of the state of New South Wales and any legal action arising there from shall be litigated only in the appropriate court in that state having jurisdiction in that claim.
Please note: Changes in operator land costs, airfares, taxes, fuel surcharges and currency exchange rates may affect the price of particular group tours. For these reasons, it is essential that the agent/customer reconfirms all arrangements at the time of booking and prior to paying the final payment.